Terms and Conditions of Use for the Website
Through its website, the Quebec Society for Quality (the “Mouvement” or “MQQ”) allows Internet users to view information and purchase training and other resources. “Internet user” means anyone browsing the website www.qualite.qc.ca.
The Mouvement offers its users the opportunity to receive training and participate in professional events and activities. The length, format, location and cost of training varies. It can be public or private, in person or remote. Training schedules may vary. The prices for training are expressed in Canadian dollars.
Membership
If you cancel your membership in the Movement, the membership fee is non-refundable, which means your membership will remain valid until the end of the current term.
Training, Events, and Activities
Registration
Registration is done online.
You will receive an email confirming your registration and providing additional information.
For more information, please contact our customer service department at 514-874-9933, ext. 226, or 1-888-874-9933.
Registration for a training course is subject to availability.
Promo Code
The Quebec Quality Movement reserves the right to modify or withdraw this offer at any time. This promotional code applies only to new registrations for public training courses. This promotional code cannot be used for previous registrations or transferred to a third party. It has no monetary value and cannot be exchanged for cash.
Cancellation Policy
If you wish to cancel or reschedule a training session, you must notify us by email at [email protected] at least 15 business days prior to the original training date. Rescheduling is possible for either the same training session or a different one. If you reschedule to a different training session, the fee will be adjusted accordingly.
Participant substitutions for the same training are accepted free of charge (subject to certain conditions depending on the course).
For cancellation without postponement, a cancellation fee will be charged as follows.
Training lasting two days or less
- Cancellations received 10 business days or more before the start of the training: the full registration fee will be refunded, minus a 5% administrative fee.
- Cancellations received less than 10 business days in advance: 50% of the registration fee will be charged.
- Cancellation notified within 72 business hours or no-show by the participant: 100% of the registration fee will be charged.
Training of three days or more
- Cancellations received 15 or more business days before the start of the training: the full registration fee will be refunded, minus a 5% administrative fee.
- Cancellation request made within less than 15 business days: an administration fee of 50% will be charged.
- Cancellation request made within less than 10 business days or the participant is absent: 100% of the registration fees will be charged.
If the number of participants enrolled in a training course does not reach the required minimum, the Mouvement reserves the right to cancel in-class training no later than five working days before it begins and online training 48 working hours before it begins. Those who paid the registration fee will receive a credit for a future session. However, the Mouvement will not assume any other costs that participants may have incurred (transportation, accommodations, etc.). The Mouvement will inform participants as soon as possible of any changes or cancellations.
The Mouvement reserves the right to refuse or cancel a registration.
Tax ID Numbers: GST R 141113944 | QST 1018626612 TQ0001
Our Network
- Payment terms: 50% upon signing the agreement and 50% upon completion of the project, unless otherwise specified in the agreement.
Health Checkup
- Payment terms: 50% upon signing the agreement and 50% upon receipt of the final report.
Salon MPA 2026 – Kiosque de la Zone Experts
If you wish to cancel your reservation, please notify us by email at [email protected]
- Annulation signifiée au plus tard le 31 juillet 2026 : la totalité des frais est remboursée, moins 5 % de frais administratifs.
- Annulation signifiée après le 31 juillet 2026 : aucun remboursement.
MPA 2025 Conference – Registration
If you wish to cancel your reservation, please notify us by email at [email protected]
- Cancellations received by October 17, 2025: 95% of the registration fee will be refunded (5% administrative fee).
- Cancellations received on or after October 18, 2025: no refunds (substitutions are accepted).
Bill 90 (1% law) – Approval
The cost of training provided by the Mouvement is recognized as an investment under the Act to Promote Workforce Skills Development and Recognition (accreditation certificate number: 0000250).
Certificate/Certification
Upon satisfactory completion of the session, Mouvement training participants will receive a certificate of completion and/or official attestation, depending on the training.
By registering and completing a certification, the participant authorizes the Mouvement québécois de la qualité to publish their name on its communication platforms (website, social media, newsletters), unless otherwise specified in writing prior to the issuance of the certification.
Costs/Rates
The rates displayed on the site are for publicly available training courses. For customized or in-company training, the rates are assessed by our advisers.
Some organizations have preferential rates that they can apply when purchasing online. If a user takes advantage of a preferential rate they are not entitled to, they will not be able to take the training until they have paid the difference.
Registration fees must be paid before the start of the training.
Fees and discounts are subject to change without notice.
The volume discount does not apply to the following courses:
- Lean Six Sigma Green Belt
- Lean Six Sigma Black Belt
Member Account, Password, and Security
To access training, users must create an account and choose a membership type.
To be a member of the Mouvement, an account must be created by following the registration process and providing complete and accurate information. Creating a member account requires a username and password.
The account is the user’s responsibility. Users must notify the Mouvement as soon as possible if they notice any unauthorized use of their account. The Mouvement cannot be held liable for any loss resulting from the improper use of a member’s account. Conversely, users are liable for any damages or losses suffered by the Mouvement as a result of a user using another user’s login information. Furthermore, users undertake not to use another member’s account.
Users are responsible for their username and password and must keep them secure. The Mouvement undertakes not to disclose any member account information.
Copyright
This website is published by the Mouvement québécois de la qualité. Its design, layout, and content are protected by copyright © 2022 Mouvement québécois de la qualité. All rights reserved.
This website may contain material copyrighted by other organizations. This site may also mention trademarks not owned by the Mouvement.
No element of this site shall be deemed to grant, even implicitly, permission or the right to use any trademark displayed on the site.
Electronic works/guides
Out of respect for authors and in accordance with copyright law, it is prohibited to reproduce the MQQ’s books, guides or training materials in any form whatsoever (for example, they cannot be printed or saved). Translating or adapting texts protected by copyright is also prohibited.
Guide purchases are not reimbursable.
Content and information
The Mouvement website (including photos, graphics, links, etc.) is intended as a summary of the content managed by the organization and does not offer any guarantee of completeness. It is intended to provide general information only and is subject to change without notice.
Third-party information is the sole responsibility of the third party. The Mouvement makes considerable efforts to provide timely and quality information but cannot guarantee the accuracy of third-party content. The Mouvement cannot be held liable for information and claims made by a third party that may give rise to a promise not kept or information that is not up to date or is incomplete or misleading.
The MQQ reserves the right to modify the terms of service, whether for courses, seminars or any other activities offered. For example, it may change the date or location of training or even cancel the activity without notice or liability.
Links to external websites
The Mouvement’s texts contain links to external websites. Under no circumstances may the Mouvement be held responsible for the content of these sites. When users click on a link to an external site, they are encouraged to read the security and privacy policies of the site in question. Users visit the content of the external sites at their own risk.
Comments and complaints
Si vous estimez que le Mouvement québécois de la qualité n’a pas respecté les principes énoncés dans cette politique, vous pouvez formuler une plainte auprès de Sylvain Leduc, VP Finances et opérations du Mouvement québécois de la qualité, 555, boul. René-Lévesque Ouest, bureau 555, Montréal (Québec) H2Z 1B1.
The Quebec Society for Quality will investigate all policy compliance complaints and take all appropriate measures, including changes to its practices as necessary. In any case, you will be informed of the outcome of the investigation of your complaint.