Process mapping

A simple overview of the different tools in the field.

Description of the course

Imagine that your employees are gathered in a room where it is completely dark and they are trying to communicate and help each other. It's hard to do! The principle is the same when it comes to improving the way your organisation works. Mapping a process is essential to optimise it. Without this visual tool, your employees will find it very difficult to discuss the steps that make up the process in order to improve it.

Regardless of the tool used to produce it or the level of detail achieved, mapping gives a common view of the process to all stakeholders involved. A clear advantage for your organisation!

For online training, meeting invitations will be sent to you 48 hours in advance and will contain the web links to access the training. Make sure you have the necessary equipment to be able to hear and communicate with the trainer! The material will be sent to you as a link or PDF file to your email address.

General objective

Understand why it is important to map an organisation's processes and be able to apply the main tools for effective mapping.

Who is this training for?

This course is open to all.

Benefits
  • Use visual aids when discussing the process
  • Standardise the ways of doing things for the employees involved in the process
  • Facilitate the training of new employees who will be working with the process
  • Clarify grey areas of the process
  • Comply with a requirement or standard such as ISO9001

Details of the course

Understanding the benefits of process mapping

  • Use the FIPEC (SIPOC), a simple tool for maintaining a minimum level of mapping at a high level, which has its own advantages
    • Team application exercise
  • Use the flow chart (Flowchart), which captures the details of the process and highlights areas for improvement
    • Team application exercise
  • Learn aboutSwimlane Diagrams, which are particularly suitable for situations where several people are involved
  • Provide an overview of ValueStream Mapping, the most comprehensive and detailed tool on the subject
½ day (3 hours)
Membre : 245 $
Courant : 315 $
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