Lean Six Sigma White Belt

For online training, meeting invitations will be sent to you 48 hours in advance and will contain the web links to access the training. Make sure you have the necessary equipment to be able to hear and communicate with the trainer! The material will be sent to you as a link or PDF file to your email address.

General objective

The participant will be able to master the Lean Six Sigma vocabulary, its basic tools as well as the phases of the associated DMAIC approach.

Who is this training for?

This course is open to all.

Benefits

• Effective support for teams carrying out Lean Six Sigma projects to solve problems more efficiently.
• Understanding of the effectiveness of Lean Six Sigma methodology in solving complex problems.
• Awareness of the importance of the phases of the Lean Six Sigma methodology - Define, Measure, Analyse, Innovate and Control (DMAIC).

Details of the course

What is quality?

Definition of the Voice of the Customer and the means to achieve it

What is continuous improvement?

Seven simple questions to ask yourself to become a world-class organisation

The basics of Lean

• The eight wastes and modern examples of their embodiment in manufacturing, service and transactional processes
  • Team exercise: Putting a face to each type of waste in your reality
• Go See, Ask Why, Show Respect
• The added value

The basics of Six Sigma

Common and special causes of variation

• Individual exercise: Identifying common causes in the process of getting to work

Introduction to DMAIC methodology for problem solving or improvement projects

The Define phase

• Good and bad projects
• Building a good project goal
  • Individual exercise: Developing a potential project goal for the organisation
• The FIPEC, an essential mapping tool when there is a process behind the project
  • Team exercise: Creating a FIPEC for an organisation's process
• The project team and the roles and responsibilities of stakeholders

The Measure phase

The flow chart and corridor mapping to detail our processes as much as possible

The Analyse phase

• Characterisation of causes and the Pareto chart
• The five whys
• The Ishikawa diagram to facilitate a root cause exercise with the team
  • Team exercise: Creating an Ishikawa diagram for one of the projects identified for the organisation

The Innovate phase

• Robustness of solutions and poka-yoke (deception)
• Solution selection tools
  • Three-criteria matrix
  • GICS (Graph of Importance/Chances of Success)
  • Weighted matrix
  • The 5S and a small individual awareness exercise (The 5S Numbers Game)

The Check phase

The process control plan

Milestone reviews to maintain momentum in DMAIC projects