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Active Listening 101: a 3-step approach
We have all experienced, at one time or another, conversations that go in circles. Conversations that lead nowhere, where each person remains on guard, preparing his or her response to better convince the other... The result: a dialogue of the deaf. To avoid these frustrations, develop your listening skills!
Description of the course
In an era where hybrid working is emerging as a new way of working, where collaboration, staff engagement and creative team contribution are key, managers need to sharpen their communication skills and develop their listening skills.
Good managers know: to influence others, you must first keep quiet. Why? To listen. Because active listening allows you to establish a relationship of trust and to open a real dialogue with the person you are talking to.
One of the most important qualities of great leaders and executives who inspire and engage their people is listening. Listening authentically and empathetically to staff is the foundation on which to build a strong and distinctive employee experience.
Listening is not an innate skill, it is acquired through practice (trial and error).
This is why we offer a special formula where the emphasis is on practice. Various exercises (simulation scenarios) inspired by the world of work and tinged with emotions likely to be experienced are proposed to you. To make the exercises more "realistic", professional actor James Murray will personalise different styles of interlocutors.
We make sure to provide a facilitating and respectful environment so that everyone feels comfortable with the exercises.
Do you want to develop your listening skills in order to establish stronger links with your staff and colleagues? Do you want to increase your influence with your teams?
Join us!
For online training, meeting invitations will be sent to you 48 hours in advance and will contain the web links to access the training. Make sure you have the necessary equipment to be able to hear and communicate with the trainer! The material will be sent to you as a link or PDF file to your email address.
General objective
This training aims to help you develop your listening skills in order to improve the quality of your communications and interpersonal relationships.
Who is this training for?
This course is open to all.
Benefits
This training will enable you to :
- Assess your ability to practice key listening skills (through a preparatory questionnaire)
- Develop your ability to listen and reformulate with empathy
- Discerning non-verbal signs
- Become aware of your listening posture
- Identify the obstacles and pitfalls that affect the quality of your communication
- Improve the effectiveness and impact of your interpersonal communications
- Developing trusting relationships
- Facilitating the collaboration of stakeholders in the search for solutions
Details of the course
First half-day
- Identify the different contexts of application and the impact of listening
- Self-assessment of active listening skills
- Explain why and how communication is effective
- Distinguish key behaviours to adopt as a sender or receiver
- Adopting a listening posture; what neuroscience tells us
- Identifying emotional expression and non-verbal cues
- Distinguish between the levels of listening, avoid the pitfalls
- Identify the key steps in the three-step process
- Adopting the key attitudes and behaviours of good listening
Second half-day
Practise the key gestures of listening. Different simulations are proposed in which you will have the opportunity to validate your understanding of the message and to reformulate it with empathy.
2 half-days of 3.5 hours each
Membre : 515 $
Courant : 615 $
Courant : 615 $
Next session
No sessions available at the moment.
You can join the waiting list for this training.
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