Introduction to Performance Metrics and Dashboards
Who would buy a car without a dashboard?
Process Management and Improvement
The foundation of any continuous improvement initiative.
Course Description
When documented, they enable an organization’s stakeholders to understand and agree on how it operates. They can be measured, compared, and benchmarked. Visualizing them helps identify sources of problems, bottlenecks, and waste. Finally, a thorough analysis of them can inspire organizations to improve and innovate.
Overall objective
Participants will be able to clearly define and effectively manage process improvement within their company, as well as understand and use the various tools required for an improvement project to enhance their organization’s performance.
Who is this training intended for?
This training is designed for executives, managers, project managers, change agents, Lean practitioners, and leaders or specialists in quality and continuous improvement.
Benefits
- Develop a shared understanding of the concepts and definitions associated with the process
- Learn about the 7-step methodology for defining and improving a process
- Get an overview of the main tools used in this process
Course Details
- Understand the difference between the following organizational models: functional and process-based
- Explain the concept and characteristics of the process.
- Illustrating the process architecture
- Understanding the concept of process maturity
- Learn about the 7 steps for implementing process-based management
- Understanding the difference between value-added processes and support processes
- Learn process definition tools: FIPEC, process mapping, process diagrams, etc.
- Introducing dashboards and metrics
- Learn about some methods and tools for process improvement
Next session
No sessions are currently available.
You can sign up for the waiting list for this training.