Process management and improvement

The basis for any continuous improvement initiative.

Description of the course

When documented, they allow stakeholders in an organisation to understand and agree on how it works. They can be measured, compared and benchmarked. Their visual representation helps to identify sources of problems, bottlenecks and waste. Finally, their in-depth analysis can motivate organisations to improve and innovate.

For online training, meeting invitations will be sent to you 48 hours in advance and will contain the web links to access the training. Make sure you have the necessary equipment to be able to hear and communicate with the trainer! The material will be sent to you as a link or PDF file to your email address.

General objective

The participant will be able to clearly define and effectively manage the improvement of his or her company's processes, as well as to know and use the different tools needed in an improvement project to increase the performance of his or her organisation.

Who is this training for?

This course is aimed at leaders, managers, project managers, change agents, Lean agents, leaders or quality and continuous improvement specialists.

  • Develop a common understanding of the concepts and definitions associated with the process
  • Become familiar with the 7-step methodology for defining and improving a process
  • Get an overview of the main tools used in the process

Details of the course

  • Understand the difference between the following organisational models: functional and process
  • Explain the concept and characteristics of the process.
  • Illustrating process architecture
  • Understanding the concept of process maturity
  • Learn about the 7 steps to implementing process-based management
  • Identify the difference between value and support processes
  • Learn the process definition tools: FIPEC, mapping, process diagram, etc.
  • Introducing dashboards and indicators
  • Learn about some process improvement methods and tools
March 6
Online courses
Sergio D'Amico, B.Eng.
1 day from 8.30am to 4.30pm
Member : 490 $
Current : 595 $
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Your trainers

Sergio D'Amico, B. Eng. Organizational Performance Consultant

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