QFD - Deployment of the quality function

Go beyond traditional tools and methods and make customer expectations the business of your entire organisation!

Description of the course

When a car is parked on a slope, the doors tend to close on a passenger trying to get out of the vehicle. It took consumers to tell a Japanese manufacturer to change the mechanism of its doors.

Do you want precise answers to your clients' specific needs? Are you looking to reduce the high cost of corrections and rework? Are you tired of design flaws? Then stop reacting and take the initiative!

QFD(Quality Function Deployment) is a structured and systematic method of design and improvement with a strong focus on customer needs. It applies to products and services as well as to processes and their measurement.

For online training, meeting invitations will be sent to you 48 hours in advance and will contain the web links to access the training. Make sure you have the necessary equipment to be able to hear and communicate with the trainer! The material will be sent to you as a link or PDF file to your email address.

General objective

To enable participants to understand the main concepts of the design tool of quality deployment (quality houses) in order to help them develop products and services in line with their customers' needs.

Who is this training for?

This training is aimed at leaders, managers, facilitators, workshop facilitators, change agents, Lean agents, leaders or quality and continuous improvement specialists.

Benefits
  • Recognise the benefits of QFD for the design of products, services and processes.
  • Understand the importance of recognising the customer's requirements.
  • Know how to prioritise customer needs and translate them into technical specifications for products and services.
  • Discover how to deploy these requirements in functions, parts and processes, while focusing on the customer's priorities.
  • Through targeted exercises, be able to develop the four houses of quality to improve their performance.

Details of the course

The place of the QFD in the quality management system
  • The main models of quality management
  • Methods related to continuous improvement
  • The main orientations of the QFD
  • A learning culture
  • The interrelationship between the functions
The quality house
  • Understanding and interpreting the customer's voice
  • Integrating customer needs
  • Identify the functions involved
  • Understand the interrelationships between product/service functions
Optimum value table
  • Priority analysis: customer needs and development
  • Operationalisation of priorities
  • Adjusting the timetable for implementation
Complementary tools
  • Value added analysis
  • Benchmarking with competitors
  • Functional analysis
  • Targetcosting
The deployment cascade
  • Moving from requirements to functions, from functions to parts, from parts to processes and from processes to measurements
  • The CRP control pyramid
1 day from 8.30am to 4.30pm
Membre : 515 $
Courant : 615 $
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