Your privacy must be respected

In order to ensure that your privacy is respected, the Mouvement québécois de la qualité (Mouvement) has adopted a privacy policy. The purpose of this policy is to establish the Mouvement's personal information management practices in all its relations with its clients. It has been drafted in accordance with industry practices.


Privacy Policy

Your personal information helps us to :

better meet your needs and preferences;
to establish a responsible business relationship with you;
provide you with a quality service.
This information includes all the information we have collected when you register. It includes, for example, membership data, billing records, courses taken and other contact information. We use the information you provide to us through this site to meet your needs.

You may receive periodic information from us, special invitations or other communications by email, mail or telephone. If you wish to be removed from any or all of our mailing lists, please contact us by e-mail or telephone. Our contact details are on the home page of this site.

The treatment of your personal information is confidential. We do not sell or transmit any personal information to other organizations. In any case, your personal information is never reused for purposes other than those indicated here, unless the Movement obtains your prior explicit consent.


Protection measures

Your information is kept exclusively by the Movement. It is stored in databases protected by regularly updated security technologies and subject to strict control procedures.

The Movement's agents and suppliers have access to these databases only on an ad hoc basis, for specific purposes related to their task, and are required to respect our security procedures and confidentiality rules.

The Movement has taken all necessary measures to protect access to your data. However, it cannot absolutely guarantee the security of information and data transmissions on its website; consequently, you accept the risks inherent in the transmission of information and data.

Access to information
Upon request and upon presentation of sufficient proof of identity, the Movement will provide you with a list of the personal information it holds about you and the details of its use.

This information will be sent to you free of charge within a reasonable time.

You may also request an update of your personal information at any time and have any necessary corrections made.



The Mouvement québécois de la qualité and its agents always ask for your authorization before using your personal information, except in certain exceptional situations or when required by law.


Safe navigation

The Mouvement québécois de la qualité offers a secure browsing environment on all pages of its site as well as for the purchase and payment processes. It uses Secure Socket Layer (SSL) technology to encrypt the information transmitted on our site. This encryption guarantees that the connection is made exclusively between you and the Movement, safe from prying eyes. The activation of the encryption is indicated by a padlock in the status bar of your web browser.


Use of cookies

The Movement's website uses cookies. These identify your computer and save your preferences for future visits.

Our site uses cookies to store certain information when you create a wish list or select courses (Cart ). The information stored is your name, address and other contact information. The Movement does not store payment information.

The user can refuse cookies, but will then have to fill in a form each time he/she wants to register for a course.

These cookies cannot access your computer or provide any information other than that which you voluntarily submit during your visit. It is up to you to deactivate cookies. Please note, however, that if you do so, you will not be able to take full advantage of the features and benefits of our website.

In addition to collecting the usual data, the Movement uses cookies to collect information and to optimise and display ads based on visits to its website. This data is used to create personalised campaigns for the Movement's visitors. Third-party suppliers, including Google, display the Movement's ads on websites.


Google Analytics

The Movement uses the services of Google Analytics to track data on the use of the site by its visitors. These observations do not identify you personally. Rather, they are used to analyse the strengths and weaknesses of the site in order to make your visits more convenient and enjoyable.


Comments and complaints

Si vous estimez que le Mouvement n’a pas respecté les principes énoncés dans cette politique, vous pouvez formuler une plainte auprès de Julie Grégoire, Vice-présidente, Stratégie marketing et développement des affaires du Mouvement québécois de la qualité, 555, boulevard René-Lévesque Ouest, bureau 555, Montréal (Québec) H2Z 1B1.

The Movement will investigate all complaints regarding compliance with its policy and will take all appropriate measures, including, if necessary, changes to its practices. In all cases, you will be informed of the outcome of the investigation of your complaint.

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