Lean Six Sigma Green Belt
Come and learn how to solve your problems effectively with a proven, structured method.
Problem solving and decision making: the Kepner-Tregoe method
The critical thinking that has been transforming people for 60 years.
Description of the course
Companies face a strong demand to develop the capabilities of managers at all levels to solve important problems in their organisations.
Problem Solving and Decision Making: The Kepner-Tregoe Method (KT) equips tomorrow's leaders with the rational thinking skills necessary to provide the foundation for effective leadership and situation management.
KT reflection processes give people the competence to think clearly and work with the complexity of today's world. By getting to the heart of concerns and situations, they are able to address the most complex challenges in organisations.
These methods give managers the keys to challenge their teams on vital and priority concerns. A common language and process is essential for effective and efficient collaboration across teams, functions and geographies.
For online training, meeting invitations will be sent to you 48 hours in advance and will contain the web links to access the training. Make sure you have the necessary equipment to be able to hear and communicate with the trainer! The material will be sent to you as a link or PDF file to your email address.
General objective
Bypass chaos and complexity to systematically identify the root causes of difficult problems and make decisions aligned with priorities.
Discover the power of Kepner-Tregoe critical thinking and get back to work with tools that easily integrate with Lean, Six Sigma, 8D, ITIL and others.
When you return to work, you will be able to use the new tools.
Who is this training for?
This course is open to all.
Benefits
A certificate by the Kepner-Tregoe Institute is issued for this training.
Following this training, you will be able to :
- analyse the root cause of complex problems
- make decisions in line with operational priorities
- identify and plan the resolution of priority issues
- understand the risks and opportunities and proactively reduce them
- ask the right questions.
Details of the course
Situation assessment: a rational method for systematically planning responses to concerns
- Identification of concerns related to a particular situation
- Prioritisation by balancing three aspects
- Planning and assigning actions
- Communication and documentation of information
Problem analysis: a rational method of determining the cause of a positive or negative deviation
- Factual formulation of the gap you wish to determine the cause of
- Use of features and changes to establish strong possible causes
- Testing possible causes with facts
- Test hypotheses, observe, experiment or try a solution and monitor results
Decision analysis: a rational method used to make a choice or recommendation
- Statement describing the decision or recommendation to be made
- Identification of criteria influencing choice
- Classification and weighting of objectives
- Filtering of options
- Consideration of risks and negative consequences of choices
Analysis of potential problems: a rational method for protecting the success of measures or projects
- State the action to be taken and the end result to be maintained
- Identification of undesirable future gaps
- Determination of the degree of risk associated with each potential problem
- Identification of factors that may lead to the potential problem
- Implementation of specific measures to prevent possible causes
- Determining how to minimise the impact of the potential problem
- Identification of the triggers of the emergency measures
Next session
No sessions available at the moment.
You can join the waiting list for this training.
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